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At Essentials by Catalina, we want your product delivery experience to be just as enjoyable as using the product itself. That’s why we’ve created a comprehensive shipping policy to ensure a smooth and hassle-free experience for you. Please take a moment to review our shipping policy below to familiarize yourself with our procedures.

Shipping Information Accuracy #

We kindly ask that you enter your shipping information carefully during checkout, as the information you provide in the ship-to field will be auto-imported into our shipping program exactly as entered and printed on your label. Orders that are returned to us due to missing or incorrect address information and/or multiple unsuccessful delivery attempts will be refunded minus all shipping costs incurred.

Free Shipping Privilege #

We are delighted to offer free shipping on qualifying items, including freight shipments. However, if a shipment returns to our facility due to multiple unsuccessful delivery attempts, all shipping charges incurred will be deducted from your refund.

Maintaining Free Shipping Privileges #

At Essentials by Catalina, we strive to provide the best possible shipping experience for our customers. However, in certain circumstances, we may need to adjust your shipping benefits to ensure the smooth and efficient delivery of your products. To maintain our free shipping privileges, we kindly ask that you take note of a few guidelines.

If your order experiences multiple delivery issues, such as unsuccessful attempts or incorrect address information, we may need to revoke free shipping privileges. Similarly, if there is excessive theft that necessitates UPS claims, or if your freight shipment incurs additional delivery or service fees, we may need to adjust your shipping benefits. But don't worry, we'll always let you know what's going on and work with you to find a solution that meets your needs.

Order Tracking Responsibility #

Once you receive our email notification that your order has shipped, it is your responsibility to follow the tracking and ensure that you receive your package. Redelivery fees incurred are billed directly to us by the freight or shipping company. To circumvent passing them on to our customers, we urge you to be vigilant in monitoring shipments and coordinating with the respective carriers to minimize any additional charges.

 

Freight Delivery Considerations #

Our goal is to make sure that you receive your products in a timely and efficient manner, while also maintaining the highest level of customer service. If you have any questions or concerns about our shipping policy, please don't hesitate to reach out to us – we're always here to help.

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