At Essentials by Catalina, we value customer satisfaction and strive to provide top-quality products and services. Unfortunately, due to the nature of our cosmetic and personal care products, returns are not accepted.
To ensure that all of our products meet the highest standards, we take great care in their manufacture and inspection. In the unlikely event that you receive a damaged or defective item, we apologize and would be happy to offer a replacement or issue a refund. Please reach out to us within 14 days of receipt of your order and provide the following details:
- Order number
- Lot/batch numbers for comparison
- Photos of the packaging and product
- Information about any modifications, additions, or processing the product has undergone
Our friendly customer care team will work with our quality assurance department to investigate and assist you in resolving the issue promptly.
We’re here to help, and we’ll do everything we can to make sure you’re happy with your experience at Essentials by Catalina. If you have any questions or concerns, don’t hesitate to get in touch with us.